Groupe Sani Marc Inc., a Canadian leader in cleaning and sanitizing products, accessories, and equipment, is seeking a Field Service Supervisor.

 This role involves localized support functions for the assigned group of technicians, ensuring operational efficiency and service excellence. You will serve as the primary point of contact for all customer technical needs, managing service call distribution, scheduling, and after-sales support nationwide. Collaborate with technicians and sales teams to perform diagnostics, resolve service issues, and ensure timely, effective solutions. 

Responsibilities:

• Act as the single point of contact for all customer technical needs nationwide.

• Handle customer transactions and respond to inquiries by telephone in a professional and timely manner.

• Manage the distribution of service calls within assigned territories.

• Perform diagnostics and evaluations related to parts and after-sales service, working closely with technicians, sales representatives, and customers.

• Address customer complaints or service issues, identify root causes, seek the appropriate support, and implement corrective actions to prevent recurrence.

• Schedule service calls for electromechanical equipment in coordination with technicians, following company policies and service standards.

• Maintain a high level of technical knowledge regarding electromechanical equipment, parts, and their functions.

Technical Requirements of the Position

• College studies or experience in a related field
• Five years of experience in this field.
• Bilingualism in Quebec.
  
• Good communication skills
• Knowledge of Microsoft tools is required.
• Mechanical aptitude.

• Remboursement d’activités de formation et de perfectionnement
• Télémédecine
• Événements d'entreprise
• Régime d’assurance collective
• Référencement de talents
• Rabais d’employé
• REER participatif de l’employeur
• Programme d’aide aux employés
• Congés mobiles
• Cadeaux de reconnaissance de l’ancienneté
• Assurance vie
• Assurance invalidité longue durée
• Assurance frais médicaux et paramédicaux
• Assurance dentaire
• Activités sociales

Specific Skills and Required Profile

• Organizational skills (work method)
• Good time manager
• Customer focus
• Effective listening and good communicator
• Leadership qualities

Why join us?

• We are a company that focuses on employee well-being and professional development;
  
• You will be eligible for our group insurance plan and retirement program;
  
• We believe in employee growth, continuous learning, and providing opportunities to advance within the company;
  
• Possibility of remote work and flexible schedules, based on team needs;
• We care about the health of our employees; that’s why we provide healthy snacks and reimburse part of the costs for fitness activities.